Elements and Performance Criteria
- Prepare for operations
- Operational information is obtained and hazards are identified to permit accurate assessment of the problem
- Operational plans are activated in accordance with local emergency management practices and procedures
- Operations centre is activated and confirmed as ready for use
- Operations centre staff recall system is activated
- Manage an operations centre
- Operations centre tasks are allocated, staff rosters are confirmed and briefings are conducted in accordance with operational plans
- Internal and external liaison networks are activated and maintained to ensure effective communication
- Operations centre staff work is supervised to ensure it meets relevant occupational health and safety (OH&S) and other regulatory requirements
- Physical and financial resources are managed in accordance with organisational policies and procedures
- Operation centre staff are tasked to collect and collate operational information using standard operational procedures (SOPs)
- Manage operational information
- Information flow is managed in accordance with SOPs
- Operational information is analysed to modify and update plans and prioritise tasks in accordance with operational plans and policies
- Regular and timely situation reports are raised and distributed in accordance with organisational standards
- Media liaison is managed in line with operational objectives
- Communications and information systems are implemented and monitored to ensure operational objectives are met
- Make operational decisions
- Extent of the operational area and objectives is identified and promptly detailed
- Operational strategies are identified, assessed and implemented in accordance with local emergency management arrangements and SOPs
- Hazards are identified and prioritised to ensure response is appropriate to type and scale of event
- Response teams are rostered in accordance with organisational SOPs
- Termination of operation is accomplished in accordance with operational standards
- Provide leadership
- Briefings are conducted with operational members
- Operational objectives are identified and communicated to operational staff
- Team cohesion is developed and maintained
- Conflict is dealt with promptly and appropriately
- Leadership style is appropriate to the situation
- Concise, clear delegations and accountability processes are implemented
- Relevant state/territory equal employment opportunity and OH&S policies are implemented
- Signs and symptoms of operational stress in self and others are recognised and action is initiated
- Manage post-operation activities